Rescheduling Policy
We get it. Life happens. Whether you’ve got a last-minute conflict, a travel hiccup, or simply need more time, we’re here to make rescheduling simple, respectful, and fair to everyone involved.
This page explains how to change your appointment, what kind of notice we need, and how we handle exceptional cases. Our aim is to be flexible while protecting clinical time and ensuring other patients aren’t kept waiting.
How to Reschedule
To request a new scan time, just contact our friendly booking team:
Please include your name, your original appointment date and time, and a few alternative dates that work for you. We’ll do our best to accommodate you quickly and smoothly.
Timing and Fees
- More than 24 hours in advance: We’ll reschedule your appointment at no charge.
- Less than 24 hours: A £100 rescheduling fee may apply, as your slot was held specifically for you and is difficult to reallocate at short notice.
Missed Appointments
If you miss your scan without letting us know, it’s considered a missed appointment. Unfortunately, no refund can be issued in this case.
That said, we believe in second chances. We’ll offer you one complimentary rebooking. If a second appointment is missed, we may ask for upfront payment before confirming any future bookings.
If You Used Pay It Monthly Finance
If your scan was booked through a Pay It Monthly 0% finance plan:
- More than 24 hours in advance: no impact on your agreement.
- Within 24 hours: the £100 rescheduling fee may be added to your finance balance.
For the full picture, please refer to your Pay It Monthly Terms & Conditions.
Life Happens – Talk to Us
We understand emergencies. If you’re rescheduling due to a medical issue, bereavement, or unexpected travel disruption, let us know. If you can provide supporting evidence, we’ll do everything we can to waive the fee. We approach each case with empathy and discretion.
Final Step: Confirmation
Once your new scan time is confirmed, we’ll send you a follow-up email. If you don’t receive it within 24 hours, please give us a call so we can make sure everything’s set.